MGMT 404 Week 8 Course Project Part 4 (Sections G and Compilation of Sections A through G); The Getta Byte - New Billing System Project

COURSE PROJECT COURSE PROJECT: The Getta Byte – New Billing System Project DeVry University MGMT404: Project Management Professor Parvaneh Kazemi Table of Contents Introduction 3,4 Part 1 5-10 Section A: Project Charter5-8 Section B: Stakeholder Engagement Plan9,10 Part 2 12-17 Section C: Communication Plan12Section D: The Project Scope Statement14Part 3 18-21 Section E: The Project Schedule and Gantt Chart8Section F: Resource Allocation and Budgeting 9 Part 4 10 Section G: Risk Management 10 Conclusion11 References12Introduction The Getta Bill Software is a software that will help improve over our current software in more ways than one. We plan on utilizing this new software to replace the manual entities that we are currently doing with an automated system. Along with the system being automated we hope that it will bring a more accurate, easy, and faster data entry system. This new system will be an online system that will improve accuracy and have a potential 25% savings in labor costs each month. With a successful transition into the new system, we are hoping to see a 30% reduction in billing cycles and faster transactions and response times. Our key stakeholders that will be a part of the transition will be our CEO, CFO, Finance, Billing, and Customer Service. Our Project Manager Ima Payne will oversee the entire project. She will be conducting and having weekly meetings with our CEO, CFO, Finance, Billing, and Customer Service. This will help ensure that there is will established communication between all departments and there is no misunderstanding. The projector manger will be responsible for the projector and therefore will appoint a project coordinator to help assist with the tasks at hand. While maintaining clear direction and communication it will help keep the team on track to maintain and deliver on each milestone that is laid ahead. Problems that may occur and hinder our progress with be budget, equipment, sales force, security, and training. Our biggest fear would be that of security and budget. We may be able to complete all that we wish, but if we have a weak security that we may lose all credibility and data. Next if we go over budget we may have to limit or expenses to get as close to budget as possible or have a much longer rate of return on this project. Other problems that may occur is that the system does not transfer all the data or transfers the data incorrectly. Another factor to consider is that the project may take longer to set up and go online and which would push back the go live date. Lastly, if the sales team is not trained or trained properly this system would still not be very effective as no one would know how to use it. PART 1 Section A: The Project Charter PROJECT CHARTER Project Name GettaByte:BillingSystem Implementation Project #: 2122 Project Manager Ima Payne Start Date August 15st Start Date September 10th Project Sponsor Billing, Ima Payne- Project Manager Project Description: The project is to replace the current billing system with the online system that can be more effective and can be more accuracy. In addition to a faster system, we are planning for a reduction in errors by 15%. Furthermore, we want it to be automated with fast data entry. With all these goals in place we are hoping to see a reduction of 30% in each billing cycle. This project is also set to help the customer be able to get their bills quicker and allow them more time to plan for their payments. By taking care of the customers quicker and providing more time we are hoping to see an increase in customer satisfaction. The project will be laid out into sub projects to check on progress. Project requirements Get employees ideas and suggestions Get customer ideas and suggestions Software Purchase and notify customers of the upcoming change System data Backup/ testing Release Evaluate performance System check Check for bugs Objectives Automated, fast, and accurate Do not go over budget Easy data entry Have an on-time release Dynamic updates to receivables Save 25% in labor per month Reduce billing errors by 15% Business Need: Current system is manual Fast Accurate User friendly Improve customer service Automated Reduce labor Milestones Milestones Estimated Completion Timeframe Gather ideas for software from team August 1st Purchase new software August 10th Notify customer system will be going down later this month August 11th Backup Data to cloud August 12th Development and testing August 15th Milestones E